
Before Calling for Service
Before calling for service, check the following
items:
• Make sure unit is plugged into outlet.
• Check the outlet for power. Test outlet with
lamp to make certain outlet has power.
• Make sure ice machine's switch is in the "ON"
position.
• Make sure that there is
cold water supplied to
the ice machine.
• Make sure drain plug on bottom of reservoir
is inserted.
• Make certain unit is level from front to back
and side to side.
• Make certain that the drain line to the ice
machine is not restricted or kinked.
• Use troubleshooting guide, pages 13-16 for
other diagnosis.
If you are not able to correct the problem, contact
your dealer or the manufacturer. Be sure to have
the model number and the serial number handy
before you call. The model and the serial number
are located on the lower front part of the ice
machine's cabinet.
How to Obtain Service
Your ice machine requires little service because
the best and most up-to-date materials, equip-
ment and quality control methods are employed
throughout the manufacturing process.
If trouble occurs during normal operation, read
"Things to remember" section first and, if neces-
sary, check the troubleshooting guide. If service
becomes necessary:
1. If the product is within the first year warranty
period, please call Marvel Customer Service
at 800-428-6644 for directions on how to
obtain warranty coverage in your area.
2. If the product is outside of the first year
warranty period, Marvel Customer Service
can provide recommendations of service
centers in your area. A listing of authorized
service centers is also available at
www.marvelindustries.com under the service
and support option.
3. In all correspondence regarding service, be
sure to give the model number, serial num-
ber and proof of purchase.
4. Try to have information or description of the
nature of the problem, how long the unit has
been running, the room temperature, water
temperatures, and any additional informa-
tion that may be helpful in quickly solving the
problem.
Every new ice machine that leaves the factory
contains this Owner's Guide. Keep this Owner's
Guide in a safe place for convenient reference.
For Your Records
OBTAINING SERVICE
SEND IN YOUR WARRANTY RECORD CARD
IMMEDIATELY AFTER TAKING DELIVERY OF
YOUR ICE MACHINE.
PROBLEM
Ice cubes are sticking together.
Ice level is too high.
Ice level is too low.
Water keeps backing up into the ice
bin (gravity drain).
Water keeps backing up into the ice
bin (drain pump).
The drain pump cycles on and off
erratically.
16
TROUBLESHOOTING FOUR
POSSIBLE CAUSE
Ice consumption is low.
Room temperature is too warm.
The ice machine is not level.
Room temperature is too warm.
Ice deflector is not in place or secured
properly.
Bin level sensing tube needs adjusted.
The ice machine is not level.
Room temperature is too cold.
The selector switch is not in the "ON"
position
Inadequate drain system.
Foreign material in ice bin drain.
Drain pump tubing kinked or restricted.
Inlet screen to the drain pump is restricted
or blocked.
Drain pump and/or the ice machine are not
level.
Vent line to the drain pump is restricted or
kinked.
Discharge line is restricted or kinked.
The drain pump is not level.
CORRECTION
Use the ice in the bin frequently. Ice will stick together if left
in insulated bin over long periods of time.
Move the unit to an area where temperature is below 90° F.
Use a level to check the unit for level from side to side and
front to rear.
Move the unit to an area where temperature is below 90° F.
Check to see that the ice deflector is in place and secured
below the grid-cutter.
You can adjust the bin level sensing tube by simply press-
ing directly down on the tube 5 inches from the front of the
tube to get a desired bin level.
Use a level to check the unit for level from side to side and
front to rear.
Move the unit to an area where temperature is above 55° F.
Set the rocker switch on the grille of the ice machine to the
"ON" position.
Restriction or improperly installed drain lines will cause
water to back up into the ice bin. Make certain there are no
kinks or restrictions in the drain lines. If necessary, consult
a qualified plumber.
Foreign material is restricting or blocking the ice bin drain
located at the right rear corner of the ice bin. The drain will
need to be cleared.
Check inlet, discharge, and vent line tubing for any kinks or
restrictions and repair as necessary.
Clean the inlet screen to the drain pump.
Check and level if necessary the drain pump as well as the
ice machine.
Check the vent line for any restrictions or kinks and repair
as necessary.
Check the discharge line and connection to the desired
drain for any restrictions or kinks and repair as necessary.
The drain pump must be level. Check for level on the top of
the drain pump case and adjust the tubing or use shims to
level.
11
Date of Purchase
Dealer's Name
Dealer's Address
Dealer's city Dealer's State Zip
Appliance Serial Number
Model Number
Date Warranty Card Mailed (within 10 days of purchase)
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